:root{--chat-blue:#0b61f7;--chat-navy:#0a1d3d;--chat-bg:#f3f7fc;--chat-line:#dbe5f2;--chat-muted:#68758a;--chat-green:#14965f;--chat-white:#fff}*{box-sizing:border-box}.chat-sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.guest-chat-page{min-height:720px;padding:72px max(24px,calc((100vw - 1180px)/2));display:grid;grid-template-columns:minmax(0,.82fr) minmax(420px,1fr);gap:70px;align-items:center;background:#f5f8fd;color:var(--chat-navy)}.guest-chat-intro h1{max-width:620px;margin:16px 0 20px;font-size:clamp(36px,4vw,58px);line-height:1.06}.guest-chat-intro>p:not(.chat-eyebrow){max-width:600px;color:var(--chat-muted);font-size:17px;line-height:1.8}.chat-eyebrow{margin:0;color:var(--chat-blue);font-weight:800;text-transform:uppercase;letter-spacing:.08em}.chat-eyebrow i{margin-right:8px}.chat-service-state{margin-top:30px;padding:18px 20px;display:grid;grid-template-columns:12px 1fr;gap:2px 12px;border:1px solid #cfe0f6;border-radius:16px;background:#fff}.chat-service-state.offline .chat-state-dot{background:#a7b0bf}.chat-service-state small{grid-column:2;color:var(--chat-muted)}.chat-state-dot,.agent-online-dot{width:10px;height:10px;margin-top:6px;border-radius:50%;background:#35ca81;box-shadow:0 0 0 4px rgba(53,202,129,.13)}.chat-benefits{margin:26px 0 0;padding:0;display:grid;gap:12px;list-style:none}.chat-benefits i{margin-right:9px;color:var(--chat-blue)}.guest-chat-card{min-height:610px;overflow:hidden;border:1px solid var(--chat-line);border-radius:26px;background:#fff;box-shadow:0 24px 60px rgba(17,44,83,.14)}.guest-chat-header{min-height:88px;padding:18px 22px;display:flex;align-items:center;gap:13px;color:#fff;background:var(--chat-blue)}.guest-chat-header>span:nth-child(2){display:flex;flex:1;flex-direction:column}.guest-chat-header strong{font-size:19px}.guest-chat-header small{color:#dbe8ff}.guest-chat-header>a{width:40px;height:40px;display:grid;place-items:center;border-radius:12px;color:#fff;background:rgba(255,255,255,.14)}.guest-chat-avatar{width:50px;height:50px;display:grid;place-items:center;border:1px solid rgba(255,255,255,.36);border-radius:50%;font-size:22px}.chat-intake{padding:28px;display:grid;grid-template-columns:1fr 1fr;gap:17px}.chat-form-heading,.chat-intake>label:nth-of-type(3),.chat-intake>label:nth-of-type(4),.chat-consent,.chat-intake>.chat-primary-button,.chat-intake>.chat-form-status{grid-column:1/-1}.chat-form-heading h2{margin:0 0 5px;font-size:26px}.chat-form-heading p{margin:0;color:var(--chat-muted)}.chat-intake label{display:grid;gap:8px;color:#233a5c;font-size:13px;font-weight:700}.chat-intake input,.chat-intake select,.chat-intake textarea,.chat-composer textarea{width:100%;border:1px solid #cdd9e8;border-radius:12px;color:var(--chat-navy);background:#fff;outline:0;font:inherit}.chat-intake input,.chat-intake select{height:46px;padding:0 13px}.chat-intake textarea{padding:12px;resize:vertical}.chat-intake input:focus,.chat-intake select:focus,.chat-intake textarea:focus,.chat-composer textarea:focus{border-color:var(--chat-blue);box-shadow:0 0 0 3px rgba(11,97,247,.12)}.chat-consent{grid-template-columns:18px 1fr!important;align-items:start;font-weight:400!important;line-height:1.55}.chat-consent input{width:17px!important;height:17px!important;margin:3px 0 0}.chat-consent a{color:var(--chat-blue)}.chat-primary-button{min-height:47px;padding:0 18px;border:0;border-radius:12px;color:#fff;background:var(--chat-blue);font:inherit;font-weight:800;cursor:pointer}.chat-primary-button:disabled{opacity:.55;cursor:not-allowed}.chat-primary-button i{margin-right:7px}.chat-form-status{min-height:20px;margin:0;color:#b42318;font-size:12px}.chat-form-status.success{color:var(--chat-green)}.chat-conversation{min-height:522px;display:flex;flex-direction:column}.chat-conversation-meta{padding:11px 20px;display:flex;justify-content:space-between;border-bottom:1px solid var(--chat-line);color:var(--chat-muted);font-size:12px}.chat-status-badge{padding:5px 9px;border-radius:999px;color:#075b38;background:#dcf8ea;font-size:11px;font-weight:800}.chat-status-badge.waiting{color:#885500;background:#fff0c2}.chat-status-badge.closed,.chat-status-badge.converted{color:#4a5568;background:#e9eef5}.chat-message-list{height:340px;padding:20px;overflow-y:auto;background:var(--chat-bg)}.chat-message{width:fit-content;max-width:82%;margin-bottom:12px;padding:10px 13px;border-radius:14px;color:#203653;background:#fff;box-shadow:0 3px 10px rgba(17,44,83,.05);white-space:pre-wrap;word-break:break-word}.chat-message.guest{margin-left:auto;border-bottom-right-radius:4px;color:#fff;background:var(--chat-blue)}.chat-message.agent{margin-right:auto;border-bottom-left-radius:4px}.chat-message.system{max-width:100%;margin:10px auto;padding:6px 10px;color:#738096;background:#e5ebf4;box-shadow:none;font-size:11px;text-align:center}.chat-message small{margin-top:4px;display:block;color:inherit;opacity:.7;font-size:9px}.chat-offline-note{margin:10px 16px 0;padding:10px 12px;display:flex;gap:10px;border-radius:10px;color:#6d4e00;background:#fff5d8;font-size:11px;line-height:1.5}.chat-offline-note a{color:var(--chat-blue);font-weight:700}.chat-composer{padding:13px 16px;display:grid;grid-template-columns:1fr 46px;gap:9px;border-top:1px solid var(--chat-line);background:#fff}.chat-composer textarea{min-height:46px;max-height:110px;padding:12px;resize:none}.chat-composer button{width:46px;height:46px;border:0;border-radius:12px;color:#fff;background:var(--chat-blue);font-size:17px;cursor:pointer}.chat-conversation-actions{padding:0 16px 8px;display:flex;justify-content:flex-end;gap:15px}.chat-link-button{padding:4px;border:0;color:var(--chat-blue);background:transparent;font:inherit;font-size:11px;font-weight:700;cursor:pointer}.chat-conversation>.chat-form-status{padding:0 16px 10px}.agent-chat-page{min-height:100vh;margin:0;color:var(--chat-navy);background:#eef3f9;font-family:"Poppins",Arial,sans-serif}.agent-chat-topbar{height:76px;padding:0 26px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--chat-line);background:#fff}.agent-chat-brand{display:flex;align-items:center;gap:18px;color:var(--chat-navy);text-decoration:none}.agent-chat-brand img{width:180px}.agent-chat-brand span,.agent-chat-user>span{display:flex;flex-direction:column}.agent-chat-brand small,.agent-chat-user small{color:var(--chat-muted)}.agent-chat-user{display:flex;align-items:center;gap:20px}.agent-chat-user>a{width:38px;height:38px;display:grid;place-items:center;border:1px solid var(--chat-line);border-radius:10px;color:#526178;text-decoration:none}.agent-availability{display:flex;align-items:center;gap:9px;color:#304564;font-size:13px;font-weight:700}.agent-availability input{width:18px;height:18px;accent-color:var(--chat-green)}.agent-chat-shell{height:calc(100vh - 76px);display:grid;grid-template-columns:330px minmax(420px,1fr) 290px;gap:1px;background:var(--chat-line)}.agent-session-panel,.agent-conversation-panel,.agent-detail-panel{min-width:0;background:#fff}.agent-session-panel{display:flex;flex-direction:column}.agent-session-panel>header{padding:22px 20px 15px;display:flex;align-items:flex-start;justify-content:space-between}.agent-session-panel h1{margin:0;font-size:21px}.agent-session-panel header p{margin:7px 0 0;color:var(--chat-muted);font-size:11px}.agent-session-panel header button{width:35px;height:35px;border:1px solid var(--chat-line);border-radius:9px;color:var(--chat-blue);background:#fff;cursor:pointer}.agent-online-dot{display:inline-block;margin:0 7px 0 0}.agent-chat-tabs{padding:0 18px 12px;display:flex;gap:5px;border-bottom:1px solid var(--chat-line)}.agent-chat-tabs button{padding:7px 11px;border:0;border-radius:8px;color:var(--chat-muted);background:transparent;font:inherit;font-size:11px;font-weight:700;cursor:pointer}.agent-chat-tabs button.active{color:var(--chat-blue);background:#eaf2ff}.agent-session-list{flex:1;overflow-y:auto}.agent-session-item{width:100%;padding:16px 18px;display:block;border:0;border-bottom:1px solid #edf1f6;color:inherit;background:#fff;text-align:left;cursor:pointer}.agent-session-item:hover,.agent-session-item.active{background:#f1f6ff}.agent-session-item.active{box-shadow:inset 4px 0 var(--chat-blue)}.agent-session-item>span:first-child{display:flex;justify-content:space-between;gap:10px}.agent-session-item strong{font-size:13px}.agent-session-item time{color:#8a96a7;font-size:9px}.agent-session-item p{margin:7px 0 9px;overflow:hidden;color:var(--chat-muted);font-size:11px;white-space:nowrap;text-overflow:ellipsis}.agent-session-item footer{display:flex;align-items:center;justify-content:space-between}.agent-session-item footer small{color:var(--chat-muted)}.chat-empty-state{padding:40px 20px;color:var(--chat-muted);text-align:center}.agent-conversation-panel{position:relative;display:flex;flex-direction:column}.agent-empty-conversation{margin:auto;padding:30px;color:var(--chat-muted);text-align:center}.agent-empty-conversation i{color:#b7c6d9;font-size:64px}.agent-empty-conversation h2{margin:18px 0 7px;color:var(--chat-navy)}.agent-active-conversation{height:100%;display:flex;flex-direction:column}.agent-active-conversation>header{height:72px;padding:0 22px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--chat-line)}.agent-active-conversation>header div{display:flex;flex-direction:column}.agent-active-conversation>header small{margin-top:3px;color:var(--chat-muted)}.agent-message-list{height:auto;flex:1}.agent-message-list .guest{margin-right:auto;margin-left:0;border-bottom-right-radius:14px;border-bottom-left-radius:4px;color:#203653;background:#fff}.agent-message-list .agent{margin-right:0;margin-left:auto;border-bottom-right-radius:4px;border-bottom-left-radius:14px;color:#fff;background:var(--chat-blue)}.agent-claim-box{padding:12px 18px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--chat-line);background:#fff8e8}.agent-claim-box p{margin:0;color:#6d4e00;font-size:12px}.agent-claim-box .chat-primary-button{min-height:40px}.agent-composer{padding:15px 18px}.agent-active-conversation>.chat-form-status{padding:0 18px 8px}.agent-detail-panel{padding:24px 20px;overflow-y:auto}.agent-detail-panel h2{margin:0 0 23px;font-size:18px}.agent-detail-panel dl{margin:0}.agent-detail-panel dl div{padding:11px 0;border-bottom:1px solid #edf1f6}.agent-detail-panel dt{margin-bottom:4px;color:var(--chat-muted);font-size:10px;text-transform:uppercase;letter-spacing:.04em}.agent-detail-panel dd{margin:0;font-size:12px;overflow-wrap:anywhere}.agent-detail-actions{margin-top:22px;display:grid;gap:9px}.agent-detail-actions button{min-height:43px;padding:8px 12px;border:1px solid #cbd7e6;border-radius:10px;color:#3a4b63;background:#fff;font:inherit;font-size:11px;font-weight:700;cursor:pointer}.agent-detail-actions button.primary{border-color:var(--chat-blue);color:#fff;background:var(--chat-blue)}.agent-detail-actions button:disabled{opacity:.45;cursor:not-allowed}.agent-security-note{margin-top:22px;padding:12px;border-radius:10px;color:var(--chat-muted);background:#f4f7fb;font-size:10px;line-height:1.55}.agent-security-note i{margin-right:5px}.guest-chat-card button:focus-visible,.guest-chat-card a:focus-visible,.guest-chat-card input:focus-visible,.guest-chat-card select:focus-visible,.guest-chat-card textarea:focus-visible,.agent-chat-page button:focus-visible,.agent-chat-page a:focus-visible,.agent-chat-page textarea:focus-visible{outline:3px solid #8bb7ff;outline-offset:2px}@media(max-width:1080px){.guest-chat-page{grid-template-columns:1fr;gap:35px;padding-top:50px}.agent-chat-shell{grid-template-columns:300px 1fr}.agent-detail-panel{display:none}}@media(max-width:720px){.guest-chat-page{padding:32px 14px}.guest-chat-intro h1{font-size:36px}.guest-chat-card{min-height:570px;border-radius:20px}.chat-intake{padding:22px;grid-template-columns:1fr}.chat-intake>label{grid-column:1/-1}.agent-chat-topbar{height:auto;padding:12px 15px;gap:12px;align-items:flex-start}.agent-chat-brand img{width:125px}.agent-chat-brand span,.agent-chat-user>span{display:none}.agent-chat-user{gap:8px}.agent-availability span{display:none}.agent-chat-shell{height:calc(100vh - 64px);grid-template-columns:1fr}.agent-session-panel{display:none}.agent-chat-shell.show-sessions .agent-session-panel{display:flex}.agent-chat-shell.show-sessions .agent-conversation-panel{display:none}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}
:where([hidden]){display:none!important}
.agent-fcm-control{max-width:230px;display:flex!important;align-items:flex-end;gap:2px}.agent-fcm-control button{min-height:36px;padding:0 12px;border:1px solid #b9cff0;border-radius:9px;color:var(--chat-blue);background:#f3f7ff;font:inherit;font-size:11px;font-weight:800;cursor:pointer}.agent-fcm-control button:disabled{color:#7d8796;cursor:not-allowed}.agent-fcm-control small{min-height:13px;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#9a3412;font-size:8px}.agent-fcm-control small.success{color:var(--chat-green)}@media(max-width:900px){.agent-fcm-control small{display:none}.agent-fcm-control button{width:38px;padding:0;font-size:0}.agent-fcm-control button i{font-size:14px}}